Retour ~

& Remboursement

Quelque soit le pays d'achat

Tout produit acheté et ouvert ne peut être remboursé ou échangé. Seuls les produits comportant un défaut de fabrication ou étant détériorés lors du transport, seront éligibles à un remboursement ou remplacement par le même produit.

– When you return your purchase to by mail within 60 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s).

– Unfortunately, we can’t accept returns or issue refunds after 60 days.

Comment retourner ou échanger votre(vos) article(s)​

01. Fill out the Returns + Exchanges form on the back of your order summary—use the top box for returns, the bottom box for exchanges. Place the completed form with your item(s) in the original packaging, or any well-padded envelope or box.

02. Create and print your FREE USPS return label here, and attach it securely to the package.

03. Seal up the box and drop it off anywhere in the U.S. mail!

Once you’ve created a return label and sent it back to us, you can track your return. Look out for an email confirmation—we’ll let you know when your return is received and processing!

Mail your returns to:

JOLIE Returns Department 9271 Meridian Way West Chester, OH 45069 Any questions about your return? Give us a call at 1-444-555-2233 or email us at

For international orders

Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.

If you’re not totally obsessed with your purchase, you can return it within 10 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 60 business days for the credit to appear on your account.

Send your item via traceable method to the following address:


JOLIE Returns Department
9271 Meridian Way
West Chester, OH 45069 USA

Sorry, we can’t accept COD deliveries.

Any questions about your return? Give us a call at 1-444-555-2233. Remember to dial 1 and phone number, including area code to reach our JOLIE customer service team located in the U.S.